Call Center Expertise
Our expertise in the inbound and outbound
call center processes is as follows:
Inbound Call
Center Processes
1. Customer Support
2. Order Processing
3. Reservation Management
4. General Insurance Sales
Outbound Call Center Processes
1. Surveys
2. Sales and Lead Generation
.....• Telecom Products
(Mobile Phones and Connections)
.....• Financial Products/Services
(Mortgage, Credit Cards, etc.)
.....• Internet and Cable
Products
3. Appointment scheduling
4. Order confirmation
5. Sales Promotions and Follow-up of Marketing Campaigns
6. Updating Databases and Data Validation
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