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> Call Center Expertise > Technical Helpdesk Expertise > Our Voice Network Design > Transition Process	Our Call Center Architecture InteGlo committed to the delivery world class services to all our customers. Our voice based processes are delivered using a hosted Concerto Ensemble Pro (v 5.15) solution with redundant servers that provide an integrated predictive dialer, ACD, call logger and IVR. The call center’s voice network uses a 2 Mbps leased line with redundant backbone infrastructure from Sify Ltd.