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> Call Center Expertise

> Technical Helpdesk Expertise

> Our Call Center Architecture

> Transition Process

Our Voice Network Design

 

Our data network infrastructure uses a 1 Mbps leased line with redundant backbone infrastructure from Sify Ltd., CISCO 2611 Router and DLink Switches with 100/1000 Mbps ports that connects to desktops running Windows XP Professional. Servers running Windows XP Professional, Windows 2003, MS Exchange 2003 and MS SQL Server 2005 complete the set-up. The whole network is protected through high-end firewall and antivirus products.

While all computers and network components are powered through an online UPS, a dedicated generator powers the entire facility in case of power outages.